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GRIEVANCE REDRESSAL MECHANISM

Customer complaint shall be first registered in the Complaint register, at the nearest branch situated, where Branch Manager shall be the first point of interaction with the customer and if the customer is not satisfied with the provided solution then the same complaint shall be escalated to the Grievance Redressal Officers/Chief Grievance Redressal Officer.

The Grievance Redressal Officers will take necessary steps to redress the grievances with care and diligence, within a period of 21 working days from the date of receipt of the complaint.

If the customer is not satisfied with the reply / action / resolution given by Grievance Redressal Officers, he / she may directly approach to the Chief Grievance Redressal Officer, for further action on the same. The details of the officers (along with address, e-mail id and contact nos.) are given below:

 

S. No.

Name

Designation

Address

E-mail

Contact

1.

Virendra Singh

Grievance Redressal Officer-I

Fourth Floor, Unique Aspire,
Plot No. 13-14, Cosmo Colony,

Amrapali Marg, Vaishali Nagar, Jaipur

virender.singh@finova.in

info@finova.in

0141-4118202

2.

Anurag Pachlangiya

Grievance Redressal Officer-II

Fourth Floor, Unique Aspire,
Plot No. 13-14, Cosmo Colony,

Amrapali Marg, Vaishali Nagar, Jaipur

anurag.pachlangiya@finova.in

0141-4118202

3.

Rahul Sahney

Chief Grievance Redressal Officer

Fourth Floor, Unique Aspire,
Plot No. 13-14, Cosmo Colony,

Amrapali Marg, Vaishali Nagar, Jaipur

rahul@finova.in

0141-4118202

 

If the resolution of the complaint is delayed beyond 1 month of receipt, or the customer is not satisfied with the reasons of delay conveyed to him / her, then he / she may appeal to the Officer-in-Charge of the Regional Office of Department of Non-Banking Supervision (DNBS) of RBI, Jaipur, the details of which are mentioned below:

The General Manager,
Reserve Bank of India,
Department of Non-Banking Supervision,

3rd Floor, Ram Bagh Circle,
Tonk Road, Jaipur - 302 052 (Rajasthan)