Grievance Redressal Mechanism
STEP 1:
CONTACT FINOVA CAPITAL
CONTACT FINOVA CAPITAL
Choose any one option to register your complaint
Visit Nearest Branch
(Monday to Saturday except Public Holidays)
Customer Care
Email
Website
Response Time
STEP 2:
ESCALATION
ESCALATION
If not satisfied, escalate your complaint to:
Grievance Redressal Officer
OR
Principal Nodal Officer
Response Time
(Reason for delay, if any, will be communicated)
STEP 3:
RBI OMBUDSMAN
RBI OMBUDSMAN
Approach RBI Ombudsman through
Online Portal
Email
Address
Toll-Free Number
The complaint will be reviewed by the RBI Ombudsman.
Not satisfied?
Proceed to Step 2Still Not satisfied
or No Response
in 30 Days?
| Sr. No. | State | Vernacular | English |
|---|---|---|---|
| 1 | Rajasthan | Hindi | English |
| 2 | Madhya Pradesh | Hindi | English |
| 3 | Delhi | Hindi | English |
| 4 | Uttar Pradesh | Hindi | English |
| 5 | Haryana | Hindi | English |
| 6 | Chhattisgarh | Hindi | English |
| 7 | Jharkhand | Hindi | English |
| 8 | Bihar | Hindi | English |
| 9 | Uttarakhand | Hindi | English |
| 10 | Himachal Pradesh | Hindi | English |
| 11 | Punjab | Punjabi | English |
| 12 | Karnataka | Kannada | English |
| 13 | Telangana | Telugu | English |
| 14 | Odisha | Oriya | English |
| 15 | Andhra Pradesh | Telugu | English |
| 16 | Tamil Nadu | Tamil | English |
| 17 | Maharashtra | Marathi | English |
| 18 | Gujarat | Gujarati | English |