Policies
| Name | Download |
|---|---|
| Fair Practice Code_English |  |
| Fair Practice Code_Vernacular | |
| Grievance Redressal Mechanism_English | |
| Grievance Redressal Mechanism_Vernacular | |
| Policy for Determining Interest Rate, Processing and Other Charges | |
| Pricing Policy | |
| Schedule of Charges | |
| Salient Features of Integrated Ombudsman Scheme, 2026 | |
| The Reserve Bank - Integrated Ombudsman Scheme, 2026 | |
| Guidelines on Classification as Special Mention Account (SMA) and Non-Performing Asset (NPA) | |
| Policy on Loan Closure and Return of Property Documents | |
| Pre-Login Documents for Individuals and Non-Individuals | |
| Data Privacy Policy | |
| Equal Opportunity Policy | |
| Vigil Mechanism/Whistle Blower Policy | |
| Anti Corruption Policy | |
| Resolution Framework 2.0_MSME | |
| Policy on Moratorium Term Loan_COVID 19 | |
| Resolution Framework 2.0_Individuals & Small Borrowers | |
| Co-Lending Policy | |
| Policy on Relief Measures to Borrowers engaged in Exports | |