Policies & Codes

Name Download
Schedule of Charges
Equal Opportunity Policy
Data Privacy Policy
Pre-Login Documents for Individuals and Non-Individuals
GRM All States- Vernacular
GRM All States- English
Policy for determining Interest Rate, Processing and other charges
Policy on Loan Closure and Return of Property Documents
Corporate Social Responsibility Policy
Co-Lending Policy
Prevention of Sexual Harassment of Women at Workplace
Nomination, Remuneration and Compensation Policy
Archival Policy
Terms and Conditions of appointment of Independent Director
Vigil Mechanism
Guidelines on Classification as Special Mention Account (SMA) and Non-Performing Asset (NPA)
Pricing Policy
Salient-features-of-Integrated-Ombudsman-Scheme-21
Reserve Bank - Integrated Ombudsman Scheme, 2021
Policy on Appointment of Statutory Auditor
Policy on Appointment and Fit & Proper Criteria for Directors
Corporate Governance Guidelines
Resolution Framework 2.0_Individuals & small borrowers
Resolution Framework 2.0_MSME
Policy on Related Party Transactions
Code of Conduct for Fair Disclosure of UPSI
Anti Bribery and Anti Corruption Policy
Fair Practice Code_Vernacular
Fair Practice Code_English
Policy on Preservation of Documents
Policy on Moratorium Term Loan-COVID 19