Policies

Name Download
Fair Practice Code_English
Fair Practice Code_Vernacular
Grievance Redressal Mechanism_English
Grievance Redressal Mechanism_Vernacular
Policy for Determining Interest Rate, Processing and Other Charges
Pricing Policy
Schedule of Charges
Salient Features of Integrated Ombudsman Scheme, 2021
Reserve Bank Integrated Ombudsman Scheme, 2021
Guidelines on Classification as Special Mention Account (SMA) and Non-Performing Asset (NPA)
Policy on Loan Closure and Return of Property Documents
Pre-Login Documents for Individuals and Non-Individuals
Data Privacy Policy
Equal Opportunity Policy
Vigil Mechanism
Anti Bribery and Anti Corruption Policy
Resolution Framework 2.0_MSME
Policy on Moratorium Term Loan_COVID 19
Resolution Framework 2.0_Individuals & Small Borrowers